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Device Lifecycle Management Platform

Techstep’s Device Lifecycle Management Platform enables IT vendors to scale and optimise their Device-as-a-Service business, enhancing efficiency, control, and user experience at every lifecycle stage.

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Elevate your DaaS offering

Ramp up your Devices-as-a-Service offering with features for increased customer satisfaction, smoother administration and total control of all lifecycle events from procure to return.

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Full lifecycle support

Streamlined lifecycle management covering all critical events from procurement to returns in the same platform.

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Asset management

Comprehensive asset management capturing assets, orders, repairs, relocations, and returns on a micro and macro level.

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Self-service

Secure self-service allowing your end-customer users to manage lifecycle events in a controlled and straightforward way. 

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Customer management

A powerful control centre for managing all onboarded customers, their assets, and lifecycle events—at a glance.

Hierarcy

Flexible hierarchy

Set up organisational hierarchy and manage user roles and permissions to align with your customers’ needs.

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E-commerce module

Easily configure your customer's assortment while keeping available products up-to-date and ready for ordering. 

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Policy settings

Automated workflows based on customer-specific policies, enabling customised setups without adding extra administrative effort. 

Branding

Branding

Maintain a consistent brand experience by customising the platform with your primary colours and logo—fully aligned with your visual identity. 

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Integrations

Our standardised APIs for asset data, orders, and repairs enable smooth integration and streamlined lifecycle management. 

Explore Lifecycle Platform

Enable your DaaS business with proper Device Lifecycle Management for more efficient administration and happier customers.

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Lifecycle portal

Enhance customer experience from procurement and provisioning to repairs, replacements, and secure returns.

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Self-service

With full self-service, you can allow your customers end-users to manage their own assets, saving time and ramping up user freedom. 
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Control centre

Gain full control of your DaaS business with an admin console to manage assets, enforce policies, and define user roles.

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Set-up & integrations

Integrate with your existing DaaS infrastructure through flexible APIs, branding options, and tailored product catalogues.

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Lifecycle portal

Full support for handling all lifecycle events

1. Procure
Admins and end-users gain access via SSO (Single-Sign-On) to order selected items individually or in bulk.

   2. Control
Powerful asset management gives your customers control and insights on the device estate and all lifecycle events. 
3. Repair
A simple step-by-step wizard handles swaps and repairs with accurate data and clear progress.		   4. Reassign
Administrators can reassign assets to new users, ensuring the device estate is fully utilised at all times.
5. Report
Lost or stolen devices are swiftly reported, preventing any future surprises or unexpected costs.
   6. Return
Automated processes for device returns ensure optimal asset and residual value recovery.

 

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Self-service

Empowered end-users with self-service

Our Lifecycle Portal offers full self-service capabilities, allowing end-users to securely manage their IT assets while freeing IT teams to focus on strategic tasks.

With Single Sign-On (SSO) authentication, a structured hierarchy, and controlled self-management, organisations can delegate tasks efficiently without compromising security.

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Control centre

Customer management with full control

Give your team complete visibility and control with a Control Centre designed for effortless customer onboarding and asset management, allowing them to quickly set up product assortments, define user roles and permissions, and apply customer-specific policies—all tailored to your organisational structure.

Access real-time data for smooth order processing and repair handling. With everything managed in one intuitive interface, you can ensure each customer has the right assets, settings, and support from day one.

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Set-up and integrations

Adapted to your
ways of working

Our solution is designed to adapt to your business needs. Standardised APIs streamline asset data, orders, and repairs, while custom branding ensures the platform aligns with your visual identity. Need something tailored? Our development team can adapt workflows to your specific needs—and our support team is here to assist every step of the way, from setup to day-to-day use.

Key benefits

 

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Enhance efficiency

Eliminate fragmented systems and manual processes, leading to significant time and cost savings.

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Achieve scalability

Effortlessly manage a growing number of devices without increasing administrative efforts.

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Boost customer experience

Deliver smart, reliable, and sustainable device lifecycle services that meet and exceed client expectations. 

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Demonstrate circularity

Align with global sustainability goals by adopting circular practices in device lifecycle management.

Get the full experience

See Lifecycle Platform
in action

Get a free personalised demo and discover how our lifecycle platform can power your Device-as-a-Service offering—from deployment to recycling. 

We’d love to show you how it all works!

Get a demo
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Buyers guide

Circular IT and
the future of
Device-as-a-Service

Explore the growing DaaS market, the key drivers behind its evolution, and what buyers need to consider when transitioning to a more flexible and sustainable IT solution.

Download the guide!

Leave your information below to access the guide. You will also receive it in your email inbox.

Ready to try out Techstep Lifecycle?

Fill out the form and book a demonstration of our Lifecycle portal.